IT Company and Call Center Registration

Pakistan is one of the developing countries exporting IT and Call Centre-related services to several countries worldwide and playing a vital role in taking foreign reserves to Pakistan. The demand for Information technology Services and Call Centers is alarmingly enhancing in Pakistan, that means consciousness for IT Sector and Call Centers is also overgrowing.
Information Technology and Call Centers are playing a vital role for each organization ensuring the effective working of all departments like
  • Manufacturing
  • Finance
  • Human resources,
  • Security
Usually every Company needs Information technology software and hardware to accomplish their functional and operational requirements that arise with the passage of time.
Production and Manufacturing companies always require Information Technology and Software products to overcome with the faults or mistakes restricting companies from efficiently operating their equipment.
Pakistan is gradually becoming a very proficient country in export of Information technology and Call Center services. Because of heavy demand for Information Technology and Call Centers on yearly basis, demand for Company Registration is also increasing in Pakistan, so it is vital to get the Call Centre and software company registered.

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20 - 04 - 2021

Call Centre and Software House Registration in Pakistan

It is required first to make a formation in Pakistan to develop an IT business or Call Center. There are different means by which a company can be formed in Pakistan. Like other countries, in Pakistan, there are number of business structures to select from. For Example.
  • Sole Proprietorship,
  • Partnership Firm,
  • Single Member Company (SMC),
  • Private Limited Company.
  • Limited Liability Partnership (LLP)
The structure of business to select from depends upon ones’ personal requirements and wants. It is highly favorable that one hire a professional lawyer to get advice on advantages for each business structure. However, most of the IT businesses or Call Centers in Pakistan are registered from mentioned below:

Sole Proprietorship

It can opt if there is only one owner for management and controlling the business. Sole Proprietorship is one of the most suitable, appropriate and simple Business structures in Pakistan. There is no such discrepancy between business and the owner of business.

Partnership Firm

It is established under Partnership Act, 1932 in Lahore, by which two or more partners decide to work with each other for a similar purpose only to share profit and loss. Profit and loss are shared depending on the terms and conditions of the Partnership executed by written agreement between two or more partners. Therefore, Business and all the disputes originating among the partners are resolved as per the Partnership Deed.

Private Limited Company

A business structure which can be selected for two or more directors or shareholders for running a business. There may be as fifty shareholders or directors of the Company. Private Limited Company is not allowed to trade its shares in public. The said Company is registered with the Security Commission of Pakistan according to the Companies Act, 2017.


Pakistan Software Export Board is a department of the Government of Pakistan. It is working to promote the IT industry both locally and globally in Pakistan by conducting research and developing IT-related policy in line with other Governmental bodies and registering Information Technology businesses in Pakistan.
Company Registration with PSEB is mandatory to gain tax exemption benefits from the Income Tax Department in Pakistan.
The government of Pakistan made it mandatory for IT businesses and Call Centers to get registered with the Pakistan Software Export Board (PSEB) to look after IT remittances from foreign countries. This mechanism helps document the economy and supports potential understanding areas where the IT sector can assist to promote its economy by attracting more remittances towards Pakistan. Mobile games, IT software, and mobile applications for smartphones are being developed by IT companies in Pakistan.
Registration of IT Company and Call Center requires to fill out an online form at the PSEB website with required particular detail, including the nature of services provided, business address, number of employees with their designation etc. After filling the required information, the required documents are attached along with the form and submitted for PSEB’s crutiny.
Here we are going to discuss the registration of the following:
  • Registration of Call Center
  • Registration of IT Company or Software House

Tax Filer in Pakistan can Claim Refund/adjustment of followings while Filing

Following steps should be followed for registration of call center

  • Signup and create a login (the login credentials will be given by email automatically).
  • Fill out the online registration form, upload required documents (i.e., CNIC of all Directors or Shareholders or Partners or Proprietor), and submit for initial approval (submission with missing mandatory information may be declined).
  • After getting initial PSEB approval, the requisite deposit fee, upload payment receipt, and submission for final approval.
  • Once the registration payment is verified, processing and issuing the provisional letter usually takes 2-5 working days (valid for 60 days).
  • The registration will be confirmed on physical verification and site examination of the respective call center premises by PSEB.
The applicant will be required to submit a request for physical verification of their premises and upload all applicable documents as mention below to complete the verification process:

Required documents for registration of call center

Documents required for registration of call center are listed below:
  1. Business NTN
  2. CNIC of all Shareholders or Directors or Partners or Proprietor
  3. Passport copy of Shareholders or Directors or Partners for the foreign nationals.
  4. Attested copy of the Memorandum of Association and Articles of Association (for SECP registered companies only)
  5. Attested copy of Form 29 for SECP registered companies only.
  6. Attested copy of Incorporation certificate (for SECP registered companies only)
  7. Attested copy of the Partnership deed for respective Partnership based firms)
  8. Attested copy of Firm registration certificate (for registered firms)
  9. Business Bank Statement for preceding six months.
  10. In case of new account, Business Bank Account Letter or Certificate

Registration Certificate

In case of no objection, registration is completed, and the certificate is dispatched to the mailing address provided in the form.

Registration fee for a call center

Below is the fee schedule for registration of the call center:
Call Center Registration Charges
1 Registration fee for call centers operating from cities other than Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Faisalabad, and Sialkot (principal/main office only) Offer is valid till 30th June 2021 Nil
2 Call Centers operating from Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Faisalabad, and Sialkot (principle/main office). Rs. 20,000/- per year
3 For each branch Rs. 10,000/- per year

Pakistan Software Export Board (PSEB) Registration Benefits of in Pakistan

The following are the benefits for Registration of IT Companies and Call Centers with PSEB.
  • Worldwide sponsorship for participation in upcoming IT-related Events and Exhibitions.
  • Participation in IT-related local events in Pakistan and have to chance of meeting with foreign investors and delegates.
  • Achievement of International certificates based on performance and target achieved in the IT industry like CMMI and ISO.
  • Visa assistance for PSEB members, Company employees, and investors.
  • Business Promotion through PSEB IT portal
  • Enhance credibility in the IT Market.
  • Tax exemption on IT exports services from Pakistan according to the Income Tax Ordinance, 2001. (currently till June 2025)
  • Repatriation of profits is permitted.
  • Call Centers are legalized based on PSEB registration.
  • Free workshops on multiple business segments members
  • Quality bandwidth services at competitive rate